Furniture Village - Croydon

I’m very annoyed and upset with the customer service we have been receiving for the past 3 weeks. They have made an error from their side and got the wrong part to my house and couldn’t fit it in. The guys that was suppose to fit it took off. And then customer service lying about how long it will take to get our part to our house. 2-3 weeks then said we will make it faster. Then they say 6 weeks but they give attitude to us on the phone as if we are in the wrong, when we are the one that paid for this product(ottobed) and we are sleeping uncomfortably because of a mistake that the delivery guys made. We deserve compensation for the time for the wait and the uncomfortable sleep we are having to endure during this time waiting. Also the lack of respect on the phone when calling up and asking for help. Even asking to forward it onto management they make it difficult. I told them they won’t be able to help as they never do so give the call to someone higher up but I never get on the phone call with them. I will be personally coming into the store to speak to the management as on the phone they show no respect or care about how we feel or how uncomfortable we are. The bed like this I be hitting the metal parts and I’ve hurt my arm, my face my leg. But that doesn’t matter a lot. All I hear is I’m sorry and that’s about it. No resolution. Even had the audacity to say we will refund the bed back and take it… so what.. I threw my old bed and mattress to now be left without a bed or mattress in this house ? I wasted 3 months for a bed that I’ve paid for then 3-4 weeks in a unfixed bed and sleeping uncomfortably and getting hurt to get just my money back ? And not have a bed at all? Compensation will make me feel better. But that they say isn’t on the table and I don’t accept that so I’ll come into the store and talk directly.

We had a really experience shopping at Furniture village. Someone who made this happen for us is Tushar, sales consultant in the Croydon centre. He helped us understand different options, provided us with all the necessary details, helped understand our needs and recommend options that best suits our needs. I felt that he was transparent in his engagement and that helps build the required trust when you engage in buying high priced furniture. I would like to thanks Tushar for the time that he spent with us. We are hoping our furniture will arrive on time. Thank you.

We had the pleasure of having Michal’s assistance when choosing our brand new sofa. He went above and beyond to make sure we felt comfortable throughout our time in the store. Michal was extremely knowledgeable in the different options there were on offer and helped us narrow down our decision. We’d love to say a massive thank you to Michal for going above and beyond.